Wrong size? Right exchange.
Offer a one-click size exchange or bonus store credit, so a fit issue doesn't have to end the sale.
Resolution: exchange or store credit
Return retention SaaS · Shopify & WooCommerce
A return request.
Not a lost sale.
Flowback uses AI to resolve product issues and offer smarter exchanges before a return label exists. Keep revenue in your store—and give customers a better next step.
Built for merchants with $500K–$10M in annual revenue.
Our product promises
Your policies set the boundaries
Customer choice comes first
Retention you can measure
Before the label
Fix the reason.
Keep the relationship.
A customer enters their order number and email in your embedded return portal. Flowback turns their reason for returning into a relevant resolution—not another support queue.
Your rules. One clear dashboard.
Configure return policies and incentive boundaries. Track returns prevented and retained revenue to see what actually works.
Solve confusion, not just returns.
AI troubleshooting draws on your product FAQs to guide customers through setup and product issues before they ship anything back.
Resolution: guided troubleshooting
Give second thoughts a second option.
Offer a policy-approved partial refund for keeping the item. Customers choose whether the incentive is right for them.
Resolution: keep-it incentive
The revenue opportunity
What if you saved 30%
of return revenue?
Explore the potential with your own numbers. The 30% retention scenario is an illustration, not a performance promise.
Potential retained revenue / month
$4,500
$15,000 at risk × 30% assumed retention. Before subscription, incentives, and performance fees.
Plans for your next stage
Invest in the sale you already made.
Monthly subscription options: $99, $299, and $599. Confirm plan inclusions and any performance commission before subscribing.
Free
For individuals getting started
$0/month
- 1 workspace
- Up to 3 team members
- Basic analytics
- Community support
Make the next return a turning point
Keep more sales.
Send fewer boxes back.
Give customers a resolution worth staying for. Start building your return retention flow with Flowback.